In pain? Call us first

What to do right now for a knocked-out tooth, a broken tooth, swelling or an abscess — and when a hospital is the right call instead.

Start here

Call us and say what is happening

A dental problem is hard to judge from the outside, and most of what people worry about over a search bar is answered in two minutes on the phone. Call, tell us what is going on, and we will talk through what to do for it now and get you in as soon as the schedule allows. If it turns out to be something that can wait, we will tell you that too.

Call (540) 288-2800

The office is open Monday to Friday, 9:00 AM to 5:00 PM. There is no online booking on this site — if it is easier, send the contact form and we will call you back.

Read this part first

Some of this needs a hospital, not a dental office

  • Swelling that is making it hard to breathe or hard to swallow
  • Swelling spreading into the neck, under the jaw, or closing an eye
  • Bleeding that will not stop with firm, steady pressure
  • A blow to the face with possible broken bones, or a head injury
  • A high fever alongside facial swelling, or feeling confused or very unwell

Go to the nearest emergency room, or call 911. Do not wait to hear from us first, and do not wait to see whether it settles overnight.

Breathing and swallowing are the line for a reason. An infection that starts in a tooth can track down into the floor of the mouth and the neck, and the swelling that follows can narrow the airway. It is uncommon, it can move quickly, and a dental chair is the wrong place for it. The same goes for an injury involving more than teeth: broken facial bones and head injuries are assessed at a hospital.

Once you have been seen and you are stable, call us for the dental side of it. That part is ours.

While you wait

What to do now, depending on what has happened

None of this is a diagnosis and none of it fixes the underlying problem. It is what protects the tooth and keeps you more comfortable between the phone call and the appointment. Where the reason behind an instruction is useful, it is explained, because these are the moments when people are most likely to do the one thing that costs them the tooth.

Minutes matter

A permanent tooth has been knocked out

Pick it up by the crown, the part you normally see when you smile. Do not touch the root, and do not scrub it or dry it off. The root is coated in a thin layer of living ligament cells, and those cells are what allow a replanted tooth to reattach. Handling strips them.

If it is dirty, rinse it for a few seconds in milk, saline, or your own saliva. Avoid plain water. Water has almost nothing dissolved in it, so those cells draw water in until they burst, and once they are gone the tooth typically cannot take hold again.

The best place for it is the socket it came from. If you can ease it back in the right way round, do that and bite gently on a clean cloth to hold it there. If you cannot, put it in a small container of milk. Saliva is the next best thing. A tooth carried dry in a tissue is the worst option there is.

Then call us. The first thirty to sixty minutes matter most, and after roughly an hour out of the mouth and dry, the chance of the tooth taking often drops sharply.

One exception: a knocked-out baby tooth should not be put back in. Pushing it into the socket may damage the permanent tooth forming above it. Keep your child comfortable, bring the tooth if you have it, and call us.

Protect what is left

A tooth is cracked, chipped, or broken

Save every piece you can find and keep them damp. Rinse your mouth with warm water, and hold a cold compress against the outside of your cheek rather than against the tooth.

Cover any sharp edge with dental wax from a pharmacy, or a piece of sugar-free gum, and stop chewing on that side. A broken edge can cut your tongue and cheek badly in a single day.

The reason this is worth a call even when it does not hurt: a crack that reaches the soft tissue inside the tooth lets saliva bacteria in, and the longer that stays open, the less of the tooth there often is to work with.

Do not wait it out

A toothache, or a suspected abscess

Rinse gently with warm salt water and floss carefully around the tooth in case something is trapped. A cold compress outside the cheek can help. Over-the-counter pain relief taken as directed on the label is fine. Never hold aspirin against the gum — it burns the tissue and does nothing for the tooth.

Swelling near a tooth, pain on biting, a bad taste, or a small pimple-like bump on the gum can all point to infection. Do not try to squeeze or lance that bump, and do not put heat on a swollen face. Call us.

The part people get wrong: a tooth that has throbbed for days and then suddenly goes quiet has usually not healed. The nerve inside it has died, so it has stopped sending the signal. The bacteria that killed it carry on into the bone at the root tip. If the pain stopped on its own, that is still a reason to call, not a reason to relax.

Keep the piece

A filling or crown has come out

What is underneath is unprotected. The inner layer of a tooth is threaded with microscopic tubes running to the nerve, which is why cold air and cold drinks may suddenly feel sharp.

Keep the crown if you have it and bring it with you. Temporary dental cement from a pharmacy can hold it in place for a few days. Never use household or superglue: it is not safe in the mouth and it typically ruins any chance of the original crown being cemented back properly.

Chew on the other side and call us. Left open for weeks, an unprotected tooth often chips further and the teeth on either side drift into the gap, so a crown that came out intact may no longer fit by the time it is looked at.

Pressure, not checking

Bleeding after an extraction

Fold clean gauze into a firm pad, place it over the socket, and bite down steadily for twenty to thirty minutes without lifting it to look. Every check restarts the clock, because the clot is torn away each time.

A damp black tea bag works well in place of gauze. The tannins in tea help the blood clot.

For the first day, no rinsing, no spitting, no straws and no smoking. Suction pulls the clot out of the socket, which is what leaves the bone exposed and typically makes day three far worse than day one.

If the bleeding is still heavy after an hour of steady pressure, call us. If it is pouring rather than oozing, treat it as the hospital list above.

Gently

Something is stuck between two teeth

Floss is the tool for this. Ease it down beside the object and pull it out sideways rather than snapping straight through, which tends to drive the object further in and can bruise the gum.

Never use a pin, a needle, a knife tip or a toothpick fragment. Metal against the gum causes an injury on top of the original problem, and a splinter of wood left behind is its own infection.

If it will not come out, leave it and call us. Something that keeps catching in the same spot every day is often a sign of a broken filling or a gap that needs looking at anyway.

Bring the pieces

A denture, retainer, or aligner has broken

Do not glue it. Household adhesives are not food safe, and they typically distort the fit enough that a proper repair is no longer possible. Bring every fragment in, even the small ones.

Stop wearing anything with a broken edge. Sharp acrylic will ulcerate the gum underneath within a day or two.

If a clear aligner has cracked, keep the previous set and wear that instead until we speak. Teeth begin drifting back within days of nothing being worn, and losing that ground often costs more time than the breakage itself.

General first-aid guidance, not advice about your own situation. Call us at (540) 288-2800 and we can tell you what applies to you.

Working out which it is

Not everything is urgent, and pretending otherwise does not help

Call us about these

  • Severe or constant pain, or pain that is waking you at night
  • Swelling in the face, jaw, or gum
  • A permanent tooth knocked out, loosened, or pushed out of position
  • A tooth broken at the gumline, or broken and bleeding
  • Pain on biting together with a bad taste
  • Bleeding that has not settled with steady pressure
  • A tooth that hurt badly for days and then went quiet

These can usually wait for a normal appointment

  • A small chip with no pain and no sharp edge
  • Brief sensitivity to cold that fades in seconds
  • A filling that has come out and is not painful
  • A dull ache that comes and goes and settles on its own
  • Food catching in one spot with no swelling
  • A broken retainer, if you still have the previous set

If you cannot tell which column you are in, that is what the phone is for. Nobody is going to make you feel silly for asking, and it takes about two minutes.

What happens next

What the phone call actually involves

A real person, three questions, and a plan. You are not going to be put through a menu and asked to describe a broken tooth to a machine.

The office is open Monday to Friday, 9:00 AM to 5:00 PM. Outside those hours, anything on the hospital list above needs a hospital rather than a message — go, and call us afterwards for the dental follow-up.

  1. Tell us what is going on

    Where it is, how long it has been happening, whether there is swelling, bleeding, or a fever, and what you have already taken for it. That last one matters more than people expect — it changes what is safe to give you when you get here.

  2. We talk it through with you

    What to do for it now, what to avoid, and an honest answer on whether this needs a dentist, needs a hospital, or can be booked as a normal appointment. Nobody is going to tell you it is nothing over the phone without asking.

  3. We find you a time

    Urgent problems come before routine ones on the schedule, and we will get you in as soon as the schedule allows. When you arrive, we work out what is causing it before anything is decided, and you hear the options before anything is done.

If fear is part of this

A lot of urgent visits start years earlier

Plenty of people end up calling about pain because a fear of the dentist kept them away long enough for a small problem to become an unavoidable one. If that is you, say so when you call. It is one of the most common things we hear, and it changes how the appointment is planned rather than how you are treated.

Sedation is available here, and it is worth knowing about before you are in the chair rather than after. Which option suits you depends on your health history and on what actually needs doing, so a dentist goes through it with you.

Questions people ask when something has gone wrong

One call

You do not have to work this out on your own

Judging a dental problem from the outside is genuinely hard, and doing it while something hurts is harder still. Call the office Monday to Friday, 9:00 AM to 5:00 PM, tell us what is happening, and we will talk it through and get you in as soon as the schedule allows.

Not an emergency, and it has simply been a while? The first visit back is records, an exam and a plan, and nothing gets decided that day that you have not agreed to. What a first visit involves →